Frequently asked questions
Clear answers before your care team gets started.
Learn how accounts, plans, imports, privacy controls, public intake, and volunteer coordination work in Faith Care HQ.
Faith Care HQ questions and answers
Getting started
What happens after I create a church account?
The first user becomes the account owner and can configure the church workspace, invite staff, import members, set up public intake links, and begin organizing care requests and cases.
Can we import our existing member information?
Yes. Administrators can import members from a CSV file. Team plans and above can also connect Planning Center People to synchronize member contact details and household relationships.
Which ministry roles does Faith Care HQ support?
The workspace provides distinct access for account owners and administrators, pastoral staff, care coordinators, care team members, and prayer team members. Permissions vary by role and by the privacy of each record.
Plans and billing
How does the 30-day trial work?
Every new church account begins with a 30-day Team trial. The trial includes Team features so the church can evaluate connected workflows before choosing a paid plan.
How are staff seats counted?
Active staff users and pending staff invitations count toward the plan limit. Public submitters and volunteer participants do not consume staff seats.
What happens if a trial or subscription expires?
The workspace becomes read-only. Existing information remains available for review, but actions that create or change records are blocked until the subscription is active again.
Data, privacy, and AI
Who controls the church's information?
The church controls the ministry information it enters and remains responsible for deciding what to record and who should have access. Account closure, export, correction, or deletion requests can be sent to Faith Care HQ support.
How is sensitive pastoral information protected?
Records are separated by church, permissions are enforced by role, and care cases and notes support standard, pastoral, counseling, and restricted privacy levels. Restricted cases can be shared with specific authorized staff.
Is Faith Care HQ HIPAA compliant?
Faith Care HQ does not make a blanket HIPAA or other regulatory compliance claim. Each church should evaluate its legal obligations, information practices, and use of the platform with qualified advisors.
Public forms and volunteers
Do people need an account to submit a care or prayer request?
No. A church can enable public links for care requests and prayer requests. People can submit through the church's public page without receiving access to the staff workspace.
Do volunteers need staff accounts?
No. Approved volunteer participants can receive secure assignment links by email, then accept, decline, complete, or request help with an assignment without signing into the staff workspace.
Can each church control which public options are available?
Yes. Church administrators can independently enable or disable public care requests, prayer requests, and volunteer signup, then share the church's public hub or individual links and QR codes.
Still have a question?
Contact support for product, privacy, or onboarding questions, or compare plans for your care ministry.